Your customer can see it’s really you.

09:41▪ ▪ ▪
UmanID

Who’s contacting you?

NNorthmoor Bank
Sarah Mitchell
Fraud & Disputes
✓ Verified employee
May ask youconfirm a recent transaction
Will never askyour PIN or password

Earlier today

Halbrook InsuranceVerified
Unknown contactNot verified

Checked just now. Valid for this contact only.

The Verify screen, in the UmanID app.

Northmoor Bank and Sarah Mitchell are illustrations, and the figures are demo data. Neither is a real organisation or person.

Five moments

Every way someone can reach your customer.

One app covers all of them, and every organisation on the network — not one app per company.

A call

She knows it’s really her bank on the line — before she shares anything.

A message

He knows the message is really from his bank.

A video call

The face on screen is a verified employee.

A chat

The person in the chat works for the company.

A delivery

She knows who’s at the door — before she opens it.

Verified for you

Last seven days

Northmoor BankCall · today, 09:38 · Fraud & Disputes
Halbrook InsuranceMessage · Tuesday · about your claim
ParcelwiseDelivery · Monday · at your door

Anything not listed here was not them.

One app. Every organisation that has joined.

Your side

Your team sees every verification as it happens.

Who is on the line, which agent, and whether the customer confirmed them — live, in one screen.

portal.umanid.com

Dashboard

Live · Real-time updates

Refresh

Sessions active

7

Verified today

148

Agents online

23

AgentCustomerStartedState
Sarah MitchellJ. L***09:38Verified
David ParkR. K***09:31Verified
Emma DavisA. T***09:29Waiting
Mike ChenM. S***09:24Verified
The UmanID business portal.

The cost

Someone else commits the fraud. The organisation pays for it.

When a customer is deceived by a person using your name, it is your name they remember.

What adopting this actually involves

See it on one of your own contact flows.